Frank Caron

Scribe. Organizer. Collaborator.



My name is Frank Caron, and I am a product guy and seasoned writer with a love of both software and writing. With a diverse array of communication, collaboration, creative, and technical experience, I've come to specialize in freelance technical and media writing, business analysis, product ownership, and knowledge management.

Currently, I live and work in Toronto. I've previously worked and lived in Waterloo and San Francisco.

I come from a background in application development and programming, particularly for the web. This is supplemented with a strong passion for user interface design, visual presentation, and information architecture.

Frank is very skilled with a strong technical background, but he is also extremely articulate and has a very sharp eye for design and interface.
Sean Lynch, Dropbox

Contrasting these technical skills is my formal education and a wealth of experience as a professional writer. From technical documentation to feature writing, product scoping to product reviews, I am a flexible and versatile writer and analyst with a strong business sense.

Frank is a conscientious, detail-oriented and hard worker. He writes with personality and flair.
Eric Bangeman, Ars Technica

Rounding out my skill-set is a dabbling of experience in marketing and public relations, which has helped me understand how products can be successfully taken to market. The cherry on the sundae? A limitless font of passion and unwillingness to accept the bare minimum drives me in everything I do.

He has a passion for his craft, and his focus and dedication keeps him on the top of his game.
Joseph Ganetakos, Ubisoft

And that's me.



I provide a host of one-off and project-based freelance technical and marketing writing services. Generally speaking, if you need to write about your product or your industry at large, I'm your man. But there's oftentimes more to the challenges that led to the need you're facing than just banging out a piece of documentation.

Scaling software companies isn't easy in an agile world. Documentation is always an after thought, yet a lack of strategy and foresight in both capturing and retaining key knowledge at an early stage can be toxic as an org scales.

In my experience as a marketing writer, technical writer, and product manager at various start-ups turned venture-backed and even public, I've come to understand what it takes to set a business up for success. Now, I help companies to introduce, refine, and manage frameworks and tools for enterprise-caliber knowledge management, intra- and extra-company communications, technical writing, and product marketing.


  • Sales & Marketing Collateral Production
  • Sales & Marketing Enablement Training
  • New Media & Content Marketing Authoring
  • Print Material Design
  • eBook & Whitepaper Authoring
  • Release Collateral Production
  • Product Site & CMS Web Development


  • Help Content Authoring
  • "New or First-time User Experience" Design
  • Technical Documentation Authoring & Editing
  • API & SDK Documentation
  • API & SDK sample apps and code
  • Open-source library documentation
  • Tutorial & Workshop Development


  • Documentation System Implementation
  • Knowledge Management System (KMS) Deployment
  • KMS Analysis, Process Engineering (e.g., SR&ED)
  • KMS Training & Change Management
  • Product-Process-KMS Integration
  • KMS Best Practice Consulting

For more information or to discuss the challenges you and your organization are facing, please reach out via the form below. For sample work and some kind words from past customers and coworkers, please check out my LinkedIn profile.




Need more info? Need my help? Want to grab a beer? Have some hot stock tips? Ping me.